Environment management in SAP S/4HANA Cloud Private Edition (RISE)
In SAP S/4HANA Cloud Private Edition, SAP’s Enterprise Cloud Services (ECS) teams take over the technical management of the lower layers of your environment (operating system and databases), as well as a majority of SAP BC operations. However, around 20% of ERP S/4HANA tasks remain the responsibility of the customer or their managed services partner.
The actions of managed services in RISE
Categories of services included in the RISE subscription :
Services standards:
Included in the SAP service fee and covered by the customer contract.
Optional services :
Additional tasks not included in standard services, subject to additional charges and specific contractualization.
Additional services :
One-off interventions not covered by standard, optional or CAS services.
Cloud Application Services (CAS) :
Billable services that the customer can perform himself or entrust to SAP.
Excluded tasks :
Operations must be carried out by the customer and not covered by SAP.
Services not covered by SAP :
As of February 2025, 554 services remain at the customer’s or partner’s expense. Not all of these services contain everyday tasks, but an SAP Rise customer may have to perform them.
These 554 services cover all Rise Private Cloud-compatible SAP solutions, including :
- Third-party software
- SAP Data Services (DS)
- SAP BusinessObjects BI
- SAP PI
- Enterprise Portal
- Sybase IQ
- Solutions OpenText
- SAP Information Steward
SAP managed services activities in RISE
EnAs an SAP RISE customer, you have the choice of taking charge of these tasks or outsourcing them to a managed services partner. Recurring activities include:
- Supervision applicative (analyse de dump, EarlyWatch Alert, etc.).
- Transport, printing and certificate management.
- Business job planning.
- SAP account administration and authorizations.
- Pre/post Refresh operations (table export/import, BDLS, OT reimport, etc.).
Coordination time is also required to interact with SAP’s ECS teams via ” Service Requests ” to manage updates, patches, and maintenance.
When should you choose a managed services contract ?
It is advisable to anticipate managed services from the outset of the project to ensure effective implementation of Cloud ALM monitoring. Currently, the majority of Rise customers opt for the project integrator as their managed services provider. However, depending on experience, some partners may stand out for their quality of service.
Cloud ALM: The SAP RISE monitoring solution
SAP Cloud Application Lifecycle Management (ALM) is SAP’s cloud-based monitoring solution. It is available to SAP Rise customers as well as those with an S/4HANA On-Premise license.
Standard features used by Applium :
- Supervision of SAP system health (HANA availability, CPU/RAM consumption, certificates, work processes, etc.).
- Job tracking.
- Interface and exception error management.
Cloud ALM: The Applium recommendation
When migrating to SAP Rise, it’s vital to anticipate the supervision of your environment with Cloud ALM, and to choose a managed services partner to ensure operational continuity.
This was the case for Maison Johanès Boubée, who entrusted us with all supervision and administration tasks during the migration project, and renewed their confidence in us by signing a managed services contract.
Applium positions itself as an intermediary between you and SAP, covering BC administration tasks not handled by the publisher, and the coordination of technical operations.
